Construction IT Engineer (IT Technical Support)

Date: 09/10/2023
Place of work: Ruwais, Abu Dhabi, UAE
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Job Title:              Construction IT Engineer (IT Technical Support)

Reference:           430090610

Project :                Borouge 4

Job type:              Contractual,24 Months, Staring date ASAP

Shift pattern:       60 (On)/ 10(Off)/ 2(Travelling)

Job Purpose

The project concerns the three EPC contracts relating to the world-class fourth expansion phase (Borouge 4) of the Ruwais polyolefins complex in Ruwais, located about 240 km west of Abu Dhabi City (Abu Dhabi, UAE).The scope of work entails complete engineering services, equipment and material supply, erection and construction activities, commissioning, and start-up assistance.

Provide IT support to the Users, with respect to the internal procedures, in close coordination with the IT colleagues in order to solve problems.

He/She also installs and configures computer systems, provides diagnose hardware and software faults, solves technical and application problems in order to keep computer systems running smoothly and to ensure users get the maximum benefit from them.

Duties and responsibilities

  • Assist employees to use their IT equipment.
  • Set up new users' accounts and profiles and deal with password issues.
  • Physical set up of computers and software system installation for various computer applications and programs
  • Install and configure computer hardware, operating systems and applications, also providing the related.
  • support (e.g.: troubleshoot system and network problems, diagnosing and solving hardware or software
  • faults).
  • Respond to user needs and questions regarding network access.
  • Provide support including technical guidelines shared within the Function.
  • Test of computers and ensure that computer systems are functioning properly.
  • Discuss with the other colleagues who work on the PCs in order to figure out how to help solve the issues.
  • Maintain and upgrade computer systems.
  • Maintain other computer peripheral devices (e.g.: printers and solving printing problems if they arise).
  • Support the roll-out of new hardware and applications.
  • Respond within SLAs to reported requests and incidents.
  • Keep records of all IT company assets.
  • Provide support via remote assistance tools to other Group Companies.
  • Coordinate the computer maintenance with the other Information Technology colleagues (e.g., Network Operations staff).
  • Test and evaluate new IT technology.
  • Carry out other duties as may be requested by the Responsible

PERSON SPECIFICATION

Knowledge & Qualifications

  • University Degree or Diploma in relevant discipline or equivalent.

Experience

  • Relevant experience in a similar role for 5 years as minimum.

Skills and Abilities

  • Excellent IT and analytical skills.
  • Attention to detail, excellent communications skills.
  • Fluent English.
  • Strong interpersonal, team-oriented skills, self-motivation, and direction, with strong bias toward timely performance and problem resolution.


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