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Following
the guidelines of the Group ICT, the IT Site Engineer has the following main
responsibilities:
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Assist employees to use their IT equipment;
• Set
up new users' accounts and profiles and deal with password issues;
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Physical set up of computers and software system installation for various
computer applications and programs;
•
Install and configure computer hardware, operating systems and applications,
also providing the related support (e.g.: troubleshoot system and
network problems, diagnosing and solving hardware or software faults);
•
Respond to user needs and questions regarding network access;
•
Provide support including technical guidelines shared within the Function;
• Test
of computers and ensure that computer systems are functioning properly;
•
Discuss with the other colleagues who work on the PCs in order to figure out
how to help solve the issues;
•
Maintain and upgrade computer systems;
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Maintain other computer peripheral devices (e.g.: printers and solving
printing problems if they arise);
•
Support the roll-out of new hardware and applications;
•
Respond within SLAs to reported requests and incidents;
• Keep
records of all IT company assets;
•
Provide support via remote assistance tools to other Group Companies;
•
Coordinate the computer maintenance with the other Information Technology
colleagues (e.g., Network Operations staff);
• Carry
out other duties as may be requested by the head quarter Group ICT
Person Specification
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