ICT Support Assistant

Date: 03/07/2024
Place of work: New Cairo
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Job Title:

ICT Assistant

Reference:

Tecnimont Egypt Branch

Project

Cairo Branch

Job Location:

Cairo – New Cairo

Job type/Contract:

Annual Employment Contract

Starting date

01/09/2024

Duration

12 months Renewable 

Salary range:

Negotiable Salary package with benefits

 

 

Job summary/Role description

Provide IT support to the Users, with respect to the internal procedures, in close coordination with the IT colleagues to solve problems.

He/She also installs and configures computer systems, provides diagnose hardware and software faults, solves technical and application problems to keep computer systems running smoothly and to ensure users get the maximum benefit from them.

 

 

Duties and responsibilities

Following the guidelines of the Responsible, the IT Technical Support Operator has the following main responsibilities:

• Assist employees to use their IT equipment.

• Set up new users' accounts and profiles and deal with password issues.

• Physical set up of computers and software system installation for various computer applications and programs.

• Install and configure computer hardware, operating systems, and applications, also providing the related support (e.g.: troubleshoot system and network problems, diagnosing and solving hardware or software faults)

• Respond to user needs and questions regarding network access.

• Provide support including technical guidelines shared within the Function.

• Test of computers and ensure that computer systems are functioning properly.

• Discuss with the other colleagues who work on the PCs in order to figure out how to help solve the issues.

• Maintain and upgrade computer systems.

• Maintain other computer peripheral devices (e.g.: printers and solving printing problems if they arise)

• Support the roll-out of new hardware and applications.

• Respond within SLAs to reported requests and incidents.

• Keep records of all IT company assets.

• Provide support via remote assistance tools to other Group Companies.

• Coordinate the computer maintenance with the other Information Technology colleagues (e.g., Network Operations staff);

• Test and evaluate new IT technology.

• Carry out other duties as may be requested by the Responsible.

 

 

Person Specification

Knowledge & Qualifications

  • Bachelor’s degree in information technology or relevant field of study

 

Experience

  • 2-3 Years of experience in ICT

  • Previous experience in Construction is preferable.

  • Very good proficiency in English language (verbal and writing)

  • Well communication skills

  • Knowledge of ERP systems, particularly SAP, is preferable.

Skills and Abilities

  • Well communications and interpersonal skills

  • Attention to detail, management skills

  • Team-oriented skills, self-motivation and direction, with strong bias toward timely performance and problem resolution
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